Nowadays, when security is an ever-growing concern, it’s essential to know what makes a good security guard. Whether you’re looking to hire a security guard for your business or one for personal protection, you need someone reliable and trustworthy.
To help you find the right security guard for your needs, we’ve outlined five important qualities when choosing the right person for the job. Read on to learn more about these essential qualities:
- Attention to Detail
- Strong Communication Skills
A security guard is a professional responsible for protecting people and property. Effective security guard personnel must possess certain qualities to ensure their ability to perform related duties competently. The following are five essential qualities that a good security guard should have.
- Physical Fitness: Good physical fitness is critical for security guards who may be required to take action in emergencies and may be exposed to potentially dangerous conditions or environments. Security guards must maintain physical fitness to perform their duties properly.
- Vigilance: Security guards must remain alert and vigilant throughout their work shifts to ensure the safety of the area for which they are responsible, as well as the people within it, such as employees and customers at an organization or visitors, guests, or residents at a building or facility.
- Respect: Security guards must treat everyone with respect and courtesy, whether they are customers, residents, visitors, or colleagues from other departments within the company or organization employing them. They should always abide by the guidelines mandated by their employer regarding customer service policies and procedures, regardless of how challenging specific situations may become for them on the job field.
- Integrity: A good security guard is expected to have strong ethical and moral standards that drive every decision they make on duty concerning employee relations with others and decisions made during emergency situations that can jeopardize other people’s safety if not handled carefully.
- Communication Skills: Excellent communication skills are necessary not only when dealing with customer service issues but also when communicating with supervisors, colleagues, and law enforcement officials if needed while on duty or during an emergency where their action might make all the difference in preventing a tragedy from occurring.
Qualities of a Good Security Guard
Security guards protect property and people from potential danger and deter illegal activity. Therefore, security guards must possess certain qualities to be effective in this role. Here are five key characteristics of a good security guard:
- Alertness: Security guards must remain vigilant at all times, paying close attention to their surroundings to identify any potential safety or security concerns. They must be able to detect the presence of suspicious activities and individuals and respond appropriately.
- Discretion: Security guards must know when and how to use discretion when dealing with challenging behavior or criminal activity to protect people and property without being overly intrusive or disruptive. They need to be diplomatic and have the ability to discern when an intervention is necessary.
- Reliability: Security guards must always arrive on time for duty and maintain consistently reliable attendance patterns. They also need to demonstrate dependability by always upholding their duty of care for their post, meaning they should only leave their post unattended if the situation necessitates otherwise.
- Communication skills: It’s important for security guards to have excellent communication skills to respond effectively in different situations. This will involve articulating messages clearly, concisely, and effectively both verbally and within reports or logs that are required throughout the day-to-day operations on the post.
- Integrity: Good security guards must always conduct themselves professionally, regardless of the scenario they find themselves in. They should demonstrate respect towards members of the public even if they do not reciprocate; upholding strong values such as honest communication with customers while representing themselves within company policies and procedures at all times is paramount for any successful security guard.
Good security guards must possess a strong sense of professionalism to ensure their clients’ and property’s safety and security. Professionalism involves being punctual, keeping an eye on one’s surroundings at all times, having good communication skills, demonstrating excellent organizational skills, dressing appropriately for the job, following protocols that have been established, and being able to de-escalate any potentially dangerous or hostile situations. In addition, professional guards must maintain a calm demeanor in all circumstances and take direction from supervisors and clients. The ability to remain trustworthy and keep confidential information secure should be the top characteristics of any security guard.
Good security guards, regardless of the size and type of organization they are working for, must possess certain qualities to be effective. Among these are excellent communication skills. Security guards need to be able to interact with people in a wide range of settings and be able to convey information in a manner that is both polite and direct. Communication is especially important when it comes to providing assistance or when providing reports or evidence. Good communication also means listening attentively and accurately recalling what individuals have communicated.
Other qualities found ineffective security guards include:
- Strong problem solving abilities, alertness and quick thinking to recognize incidents and keep up with those responsible for them.
- The capacity for good judgment on how best to respond or refer the situation.
- Alertness for noticing suspicious activities.
- Physical fitness, stamina, and good organizational skills are often required when performing administrative duties such as submitting reports accurately and on time.
- Reliability is another quality most employers look for since it helps ensure clients’ trustworthiness towards their operations.
- Effective security guards should also possess sound knowledge about laws explicitly related to their area of expertise, like civil rights laws or state regulations related to the use of firearms.
Good physical fitness is an essential quality for any security guard to possess. The role of a security guard often calls for both standing and patrols of the area, depending on their location. To handle different situations, security guards must have physical stamina and the strength required to respond to any physical altercation, if necessary.
Furthermore, alertness is crucial in ensuring they remain vigilant against potential threats. Besides alertness and strength, guards are expected to possess the agility to patrol multiple areas effectively with little time in between. A good security guard is also expected to have good reflexes in the event of an emergency situation.
Effective security guards must be great problem-solvers with quick reaction time and decisiveness. When problems arise, guards must be able to assess a situation quickly and accurately and come up with the best solution. This may involve de-escalating a potentially violent situation or deciding the proper action based on security protocols.
Guards should also be analytical thinkers who can identify and anticipate risks while possessing strong observation skills to detect potential trouble before it occurs. They should also remain calm under pressure and avoid becoming overwhelmed when faced with an urgent or confusing scenario. Security guards must be able to think fast and act quickly while in a controlled, professional manner.
Observational skills are an important trait for security guards to possess. The ability to detect suspicious behavior and people, take note of details, recognize unauthorized persons or items, and respond quickly in an emergency are all qualities that help security guards be more effective in their roles. Identifying when something is out of place and observing a situation carefully and accurately can often be the difference between a successful mission and an unsuccessful one.
Security guards must also have trouble-shooting skills, being able to solve problems quickly with ingenuity on their own when needed.
In conclusion, the qualities of a good security guard can vary depending on the context and role of the individual. However, in general, good security guards should possess the following:
- Good observation and problem-solving skills.
- Sound judgment and decision-making capabilities.
- Excellent communication skills.
- Good character.
- Awareness of industry knowledge and laws related to their role.
- Computer proficiency when needed.
- Physical aptitude to ensure that personnel is keeping fit for their daily tasks.